Shipping policy
Effective date: September 18, 2026
At ZEAL® Pro, we build gear to help protect your bike and make vehicle rack transport easier. This Shipping Policy explains how we process and deliver orders placed through ZEALpro.com.
Order processing
Orders are typically processed within one business day after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day. Orders place before noon MDT will usually ship same day.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we’ll contact you using the email address provided at checkout.
Shipping options and delivery times
Available shipping methods and rates are calculated at checkout based on your delivery address, order size, and selected service.
Estimated delivery times in the Continental U.S. are:
- Standard shipping: 3-7 business days
- Expedited shipping: 2 business days
- International shipping: add 1-3 business days
Delivery estimates begin after your order has been processed. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside ZEAL® Pro’s control may affect delivery times.
Shipping locations
We currently ship to anywhere on Earth where UPS, Fedex, or DHL can deliver.
Some products or shipping services may not be available to certain locations, PO boxes, military addresses, or remote areas. Available options will be shown at checkout.
Shipping costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Order tracking
Once your order ships, we’ll email you a confirmation containing tracking information. Please allow up to 48 hours for tracking details to appear on the carrier’s website.
If your tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and your local delivery area first. If it is still missing, contact us at info@ZEALPro.com within 2 days of the delivery scan.
Address changes
Please review your shipping address carefully before submitting your order. If you need to correct an address, contact us as soon as possible at infor@ZEALPro.com.
We’ll do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping charges may apply if a package must be rerouted or reshipped.
Damaged or missing items
Please inspect your order when it arrives. If any of your ZEAL® Pro prodcts arrive damaged, contact us at info@ZEALPro.com within 1 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
- Any relevant shipping or tracking information
Do not discard the packaging until we’ve had an opportunity to review the issue.
International orders, duties, and taxes
For international orders, the customer is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
ZEAL® Pro is not responsible for delays caused by customs or for packages refused or held because of unpaid import charges.
Returns and exchanges
For information about returns, exchanges, and product eligibility, please see our returns policy or contact info@ZEALPro.com before sending an item back.
Contact us
Questions about shipping or an existing order? Contact us at:
ZEAL® Pro
Email: Info@ZEALPro.com